The back office staff of any service business is the unsung hero of that business. They work hard so that the front end of the business can work efficiently and to its full potential. Customers usually prefer companies that offer back office support. Freight transportation is a business built on trust. Clients put trust in the company that the company would transport their freight in an efficient manner. Just having a back office can be a relief for the clients as they know that they have someplace to call in case there is a problem with the deliver.
The main purpose of back office operations is to complement and support the work done by front end staff which in this case is the driver and the manager/owner. There should be a specific department in the back office that is responsible for tracking all deliveries on a regular basis. It is best to have a tracking device in the truck so you can track them through a company owned tracking software.
Back office or customer care is also responsible to answer customer questions. No matter the problem your client is going through whether it is an issue regarding the rate or the order as a whole. If you as a customer need some answers then you can contact the back office staff for their professional guidance on each and every issue. The back office is there to support you and they will answer all questions you have about your order and about the trucking company.
Even though the driver is responsible for telling what needs to be changed and what needs to be updated in the trucks, it is the duty of the back office staff to arrange the funds and get the maintenance going. Specific staff should be assigned for the job who has to make sure that the maintenance has been done according to the standards of the company.
Paper work is still a very important aspect of businesses these days. Even though some companies are moving towards a more automated system there are still companies that prefer the old paper way. A lot of paper work goes into each deal that is done by the company. All this paperwork is carried out by the back office staff. In addition to that if there is any issue with the order and the client claims for insurance payment then that duty also falls on the back office. So this shows that back office staff performs a lot of important duties without which the trucking companies wouldn’t be able to operate.
As mentioned earlier, the transportation business is all about trust. Clients put their trust in the company when they hire them to transport their freight. Having a back office gives businesses more credibility and help clients feel safe about their business. They know that there is someone in the company who is looking after their order.